Privacy Notice for Shareholders

Privacy Notice - Shareholders Star Energy Group plc

Privacy Notice - Shareholders Star Energy Group plc

Star Energy Group plc (the “Company”) processes information provided by you, or on your behalf, which relates to you as a past or present individual shareholder and therefore a data subject under the current UK Data Protection laws1. This includes information that you or your agents may provide on application forms, in letters, via electronic messages or over the telephone. For the purposes of UK Data Protection, the Company is a ‘data controller’ and determines how and why your personal data will be processed.

1 UK general Data Protection Regulation (GDPR) and Data Protection Act (DPA) 2018.

Contact Us

The Star Energy Group plc principal place of business in the United Kingdom is:

Star Energy Group plc
Welton Gathering Centre
Barfield Lane, off Wragby Rd
Lincoln LN2 2QX

Tel: 020 7993 9899

Personal data

The information processed by the Company may also include personal data, meaning any information from which a person can be identified. Personal data does not include data where the identity has been removed (anonymous data). There are categories of data that require more protection as they are more sensitive, UK GDPR calls these category of data ‘special data’. We will not collect or process your special data without your consent. The types of personal data most commonly processed by the Company include: your name and contact details (telephone, e-mail, fax), your home address, date of birth, gender, nationality, national ID, tax number, bank details (bank name, sort-code and account number), the votes you cast and the Reference Number attributed to you by the Company, and power of attorney details.

Using your personal data

We will only use your personal information when the law allows us to do so. Most commonly we will use your personal information in the following circumstances:

  • Where we need to perform the contract we have entered into with you.
  • Where we need to comply with a legal obligation.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Compile and update our shareholder records to keep them up to date.
  • Fulfil our obligations under our articles of association.
  • To investigate or prevent fraud or other crimes.
  • Process the shareholder rights you exercise.
  • Contact you with shareholder information and related communications.
  • Carry out research and statistical analysis regarding our shareholder register.
  • Disclosing copies of the register of members or to inspect reports on information about shareholders’ interests in shares made under a valid statutory request (and to the extent necessary to fulfil the same, for example, in line with best practice we may not provide registered shareholders home addresses as these would not relate to the inspection request).
  • Provide services of benefit to shareholders such as routine dealing with probate, powers of attorney, tracing exercises for shareholders or share dealing services.

We only process data to the extent necessary for the above including collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

To whom we provide your personal data

We may transfer or disclose your personal data to the following recipients or categories of recipients:

  • Other members of the Star Energy Group*;
  • Computershare Investor Services PLC, as the Company’s Registrar, and which assists in the Company’s provision of registry services, depositary interest services, corporate sponsored nominee services and other associated shareholder services. Computershare may also sub-process to the following for the following purposes:
    • to other members of the Computershare Group, in respect of any of the processing carried out on behalf of the Star Energy Group;
    • to stockbrokers and market makers, in respect of personal data in the execution of trades where instructed by the Company;
    • to appointed tax agents, in respect of personal data in the calculation of tax liabilities where instructed by the Company;
    • to custodians, in respect of personal data in the provision of services supporting the safe custody of assets;
    • to outsourced back-office service providers, in respect of the personal data in the provision of such back-office services such as IT support and electronic and postal mailing;
    • to banks and other regulated financial services providers, in respect of personal data in the performance of financial services required for the effective delivery of the shareholder services provided to the Company;
    • to global payment service providers, in respect of personal data in the making of global payments; and
    • to technology service providers used in the administration (including voting arrangements) of the Company’s general meetings (annual or otherwise) or other statutory meetings, to facilitate shareholder voting at such meetings;
  • its brokers, including Investec Bank plc, which assist the Company with research and statistical analysis in relation to its shareholder register and composition;
  • any third party at your request or with your consent; our suppliers, service providers, including information technology providers, professional advisers including our brokers and Nomad, legal advisors, agents and auditors;
  • local or foreign regulators, government authorities, law enforcement authorities, courts, tribunals and arbitrators or other judicial committees;
  • if the law requires or permits disclosure, or there is a duty to the public to reveal it;
  • the FCA, the London Stock Exchange or any other relevant regulatory authority or exchange in the UK or overseas;
  • any individual or company to whom we propose to transfer our obligations and rights in relation to the administration of the Company share register; and
  • any other person that requires access to or receipt of your personal data in connection with or as a result of any agreement we may have with or concerning you, or our arrangements with you.

The Company also engages Orient Capital Ltd to assist with compiling statutory reports on shareholders’ interests in shares. Accordingly, Orient Capital Ltd may process your personal data on the Company’s behalf.

The Company or its agents or its suppliers might transfer your personal data to places outside the UK and store it there, where the Company’s or its suppliers’ personnel might process it for the purposes outlined above. If your personal data is transferred outside the UK the Company will ensure that it is protected in accordance with the legal requirements of the UK Data Protection laws. All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

* Members of the Star Energy Group in the United Kingdom are;

Companies registered in England and Wales at Welton Gathering Centre, Barfield Lane, Off Wragby Rd, Sudbrooke, Lincoln LN2 2QX:
Star Energy Group Ltd Star Energy Ltd Star Energy Weald Basin Ltd GT Energy UK Ltd Island Gas Ltd
Island Gas Operations Ltd Island Gas (Singleton) Ltd IGas Energy Enterprise Ltd IGas Energy Development Ltd IGas Energy Ltd
Dart Energy (East England) Ltd Dart Energy (West England) Ltd Greenpark Energy Transportation Ltd
Companies registered in Scotland at c/o Womble Bond Dickinson (UK) LLP, 2 Semple Street, Edinburgh EH3 8BL:
Dart Energy (Europe) Ltd IGas Energy Production Ltd


Please note that we are permitted to process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. We will not process your special data without your consent. If we do so, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent.

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact the Data Protection representative at the Star Energy Group via email – Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

Data security

We have put in place appropriate security measures to assist in the prevention of your personal information being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected or actual personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Retention of personal data

We (and our agents and suppliers) will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

The following is a table containing the ordinary retention periods for the majority of shareholder records we or our agents on our behalf process:

Document type Ordinary retention period
Membership records Life of the company plus 20 years
Transfers 6 years
Cancelled certificates 1 year
Change of address 3 years
Dividend authorities/mandates 3 years
Indemnities The term of engagement of the Registrar
Part dividend warrants/cheques 6 years
Grants of representation The term of engagement of the Registrar
Court orders The term of engagement of the Registrar
Renounceable certificates/allotment letters
Registrations and original renunciations 6 years
Exchanged for certificates 1 year
Forms of acceptance/transfer excess forms 6 years
Paid cheques (sale of rights, redemption cheques, fractions etc.) 6 years
Routine shareholder correspondence 3 years

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.


Your rights

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you (see further below).
  • Right of rectification – you have a right to request that we correct data that we hold about you that is inaccurate or incomplete.
  • Right to request erasure – you can ask for the data we hold about you to be erased from our records where there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Right to restriction of processing – you have the right to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Right of portability – you have the right to have the data we hold about you transferred to another party.
  • Right to object – you have the right to object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Right to object to automated processing, including profiling – you also have the right not to be subject to a decision evaluating your personal aspects that is based solely on automated processing, including profiling, and which produces legal effects concerning or significantly affecting you.
  • Right to judicial review: in the event that we refuse your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.

All of the above requests will be forwarded on should there be a third party involved (as outlined in this notice) in the processing of your personal data.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact the Data Protection representative at or in writing.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.


You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. However, please consider contacting our Data Protection representative via in the first instance.

Data Protection Officer

We have appointed a Data Protection Representative to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, you can contact the Data Protection representative at:

Updating this notice

We regularly review this privacy notice to ensure it is up to date and accurate. This privacy notice was last reviewed and updated in June 2023. We may also notify you in other ways from time to time about the processing of your personal information.